Refund Policy

Refund or Replacement policy:

At BIBO Health Company, we are committed to providing high-quality respiratory care products designed to improve the well-being of our customers. We stand by the efficacy of our products; however, we understand that exceptional situations may arise. This Refund Policy outlines the circumstances under which refunds or replacements may be considered.

We will consider refunds under the following circumstances:

Product Damage: If you receive a damaged or defective product, please contact our customer support team by emailing us at breathe.free@bibo.health within 5 days of receiving the product. We will require visual evidence of the damage, such as photographs or videos, based on which we will be replacing the product.

Wrong product delivered: We try our best to make sure that the right products are delivered to the customer. But, if there are any cases where a wrong product has been delivered, such products will be replaced if reported to our customer care by emailing us at breathe.free@bibo.health within 5 days of receiving them. Customers will receive the replaced product within 7 to 10 days of reporting, based on the location of delivery.

Refund Ineligibility Criteria:

We do not offer refunds or returns in the following situations:

Product Ineffectiveness: Our respiratory care products are formulated for general cases and are not tailored for unique or specific medical conditions. We understand that individual responses to our products may vary. Therefore, we do not offer refunds or returns based on perceived ineffectiveness in specific cases.

Complex Medical Conditions: Customers with complex or unique medical conditions are encouraged to seek further diagnosis and consultation with healthcare professionals. Our products are not a substitute for professional medical advice. If you have questions about product suitability for your specific condition, please contact our customer support team by emailing us at breathe.free@bibo.health, and our experts will provide guidance.

Refund or Replacement Process:

If your request for a refund or replacement meets our eligibility criteria, the following process will be followed:

1. Contact our customer support team by emailing us at breathe.free@bibo.health or sending your queries on Ph: +91 8660649394 within 5 days of receiving the damaged product.

2. Provide clear and detailed evidence of the product damage, such as photographs or videos, to our customer support team.

3. Our team will review your request and the evidence provided to determine eligibility for a refund.

4. If your request is approved, we will initiate the refund or replacement process. Refunds will be issued to the original payment method used for the purchased.

5. Based on the location of delivery, please allow 7 to 10 business days for the refund to be processed and reflected in your account.

If you have concerns about the effectiveness of our products for your specific medical condition, we encourage you to reach out to our expert team by emailing us at breathe.free@bibo.health or sending your queries on Ph: +91 8660649394. Our experts can provide guidance, answer your questions, and offer recommendations to address your unique needs. However, please note that such consultations are for informational purposes only and do not guarantee refunds.

BIBO Health Company reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated through our website and customer communication channels.

If you have any questions or require further assistance, please contact our customer support team at Ph: +91 8660649394 or email us at breathe.free@bibo.health

CANCELLATIONS & REFUND: Any cancellation request shall be sent to breathe.free@bibo.health or feedback@bibo.health. If a cancellation request is received before the processing of order and generation of AWB, the same would attract full refund. If the request is received after processing, we reserve the right to cancellation depending on status of the order.

Health products are perishable and sensitive goods and it may not be fit to put back to use after it leaves the warehouse. Hence we don’t offer no questi